FAQ

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Product

Could you tell me more information about your products?

We're trying to contain more information in the product descriptions on the page of products. But if you want to know something more detailed, please contact with our email: support@Pojifi.com

The product I want is out of stock, when will it be available?

We are trying to keep the inventory levels consistent with demand. However, we will probably get out of stock for a certain product sometimes. If this happens, feel free to send us a message and we'll make sure to let you know the time you could order again.

How to connect the wireless switch controller to a computer or mobile phone?

Go to settings and enable Bluetooth on your device. Select scanning for new devices and then select the switch controllers from the list of devices. After the pairing, the light bar will turn to solid color.

Why can't my wireless switch controllers connect to the Internet?

Check if your wireless router is powered on. Make sure that your switch pro controller is close enough to the wireless access router. Make sure that your router has 2.4GHz Wi-Fi enabled. The switch controller will connect to the 2.4GHz 802.11b/g wireless access point; some routers are set to only accept 5GHz.

Why my charger of controller paddles doesn't work?

1、Maybe it's not powered on.
2、Maybe the charging port is blocked by dirt, dust, or debris, which would accumulate and prevent the charging cable from properly engaging the charging contacts inside the port.
3、If there is anything wrong with your charging cable, you could return or exchange it with us.

Transportation

How long will it take to receive my order?

We will receive your order within 3 working days(Monday to Friday). We usually ship within 1-5 working days(Monday to Friday).

Attention: No later than 30 working days under the case of the Covid-19.

Do you ship internationally?

Yes, definitely! We could ship our products to most of the countries around the world.

Notice that different countries/areas have their unique customs rules and regulations. Unfortunately, if your package is held by customs, you will be responsible for the communication as well as any extra fee for releasing the items.

How to track my order?

When your order ships, you will receive a separate email, including your tracking numbers for tracking your orders. Sometimes this kind of email will be sorted into the spam or the promotion folder, so if you feel like you're waiting too long, be sure to check the contents.

Please visit https://www.yw56.com.cn/ and enter your order number, then you can track the shipping status of your order.

Notice that sometimes it may take one or two days for the carriers to update tracking information. If it looks like not moving, it's probably on its way!

My order never came to me, what should I do?

Oh no! Hopefully, this will not happen, but if it does, although our carriers work independently to deliver your package, we'll fix it together!

If it's marked as delivered and it's only one day, please take it easy! The carrier will scan it before it reaches you. Keep focusing for the next few hours.

If your trace has not been updated for a long time. or has never been updated since it was created, it's likely to be lost in transit. Please demand a claim from the carrier. If there is no conclusion after two weeks, please let us know and we'll consider a replacement or credit your order.

If the delivery address is a temporary address that is not the address within the estimated delivery time, we're not responsible for it.

 

Position

Xixiang Street, Bao'an District, Shenzhen City, Guangdong Province, China. 518126

Customer service

We are available from monday to friday to answer your questions.

Support

Our support team is available 24/7

Secure payment

All payments are processed securely